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XCOINS changed my wallet address without informing me

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  • XCOINS changed my wallet address without informing me

    XCOINS changed my wallet address without informing me and when I transferred the funds to what I thought is my existing address, I never received those funds. I opened a ticket a month ago and I got no response from their support. After they updated their app, they obviously degraded their quality of service, especially customer support. It's really frustrating not knowing if/when will I get my funds back.

  • #2
    Hi klecinad,

    Sorry to hear your issue was not addressed with your first ticket. I have reached out to my system admin regarding this issue and he has assured me it is now fixed. You should now see the bitcoin in the correct account. Let me know if you have any other questions or concerns, I'd be happy to help.

    Patrick Maher
    Director of Customer Relations

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    • #3
      Hi Patrick,
      Yes, I received my funds back....thank you for assistance.
      BR.
      D.

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