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Cannot Withdraw - Confirmation code not accepted!

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  • Cannot Withdraw - Confirmation code not accepted!

    Hi,

    I need help making a withdraw. This is my first ever withdraw. When completing the withdraw I was asked for the Google Authentication Code. But the code was not accepted. I tried multiple times, using multiple browsers (INCLUDING Chrome with Incognito tab), on different dates... all resulted in the same error: Incorrect confirmation code. Please try again.

    I already open a ticket for help but it has been one week and this issue is not resolved. Please help me resolve this. Thank you.

  • #2
    Hi tommobile14,

    Thanks for reaching out. I am sorry to hear you are having trouble with a withdrawal. What is the ticket number for your helpdesk ticket? I will ensure this issue is solved right away!

    Comment


    • #3
      Hola.Yo también tengo problemas con el retiro. Parece todo correcto pero luego actualizo la página y pone rechazado. A que se debe eso. Nunca antes tuve problemas para retirar bitcoins. Mi código de transacción es # Y19QCILY1F. Gracias.

      Comment


      • pmaher
        pmaher commented
        Editing a comment
        Hi Giedrius,

        I am sorry to hear your withdrawals are being declined. I will escalate this concern to my system admin and he should have the issue fixed shortly. This issue is usually caused by bitcoin being sent to an old invalid xCoins wallet address, in the future please be sure to only use your current wallet address.

    • #4
      Originally posted by pmaher View Post
      Hi tommobile14,

      Thanks for reaching out. I am sorry to hear you are having trouble with a withdrawal. What is the ticket number for your helpdesk ticket? I will ensure this issue is solved right away!
      My issue has been resolved. Thanks for your support

      Comment

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