No announcement yet.

Not receiving confirmation email or text

  • Filter
  • Time
  • Show
Clear All
new posts

  • Not receiving confirmation email or text

    Trying to log into my account but I don’t get any confirmation code to my registered email? I tried multiple times and still don’t get anything. I also tried the text message method and still nothing. Someone please help!!

  • #2
    Hi JN007,

    I am sorry to hear you are not receiving the verification email or text. What is the username for your account? I will look into this issue right away!


    • #3
      I even have my statements from when I made transactions. If you need me to verify my identity I can show my ID/passport if needed with selfie if needed. Seems like the update you guys did to the website isn’t allowing me to log in.


      • pmaher
        pmaher commented
        Editing a comment
        I have just heard back from my system admin regarding this issue, it should now be fixed. Let me know if you have any other questions or concerns, I'd be happy to help.

      • JN007
        JN007 commented
        Editing a comment
        Thank you it worked!