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No Confirmation Codes Being Received

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  • Clickityclack
    started a topic No Confirmation Codes Being Received

    No Confirmation Codes Being Received

    I am not receiving any confirmation codes to complete my transactions.

  • pmaher
    commented on 's reply
    Hi Jennymassiel,

    In that case we will need to manually switch your authentication method to google authenticator. To do so I will need you to do two things. The first thing I will need you to do is to download the google authenticator app on your mobile device. Once that is downloaded I will also need to verify your identity so please send me a selfie photo of yourself holding a piece of paper with google authenticator written on it. Please send the photo to pmaher@xcoins.io as the helpdesk does not receive images. Once I receive your verification photo I will be able to request the code to manually change your authentication to google authenticator.

  • Jennymassiel
    replied
    No puedo retirar mis Satoshis de Bitcoin porque no me llegan los codigos de verificacion tanto por mensajes de texto y mensajes de Voz, este problema nunca lo tube antes, antes llegaban normal a mi numero de celular, y ahora no llegan, ayuda porfavor!

    Leave a comment:


  • pmaher
    commented on 's reply
    Hi Johnrekwest,

    Thanks for reaching out. I have responded to your helpdesk ticket with your google authentication code. Sorry for delay, we were out of the office over the weekend. Let me know if you have any other questions or concerns, I'd be happy to help.

  • johnrekwest
    replied
    Pmaher I'm still waiting for you to send me my google authentication code :

    02/08/2019 9:18 am I have just requested your google authenticator code from my system admin. I will let you know as soon as he replies with the code.

    it been 4 days

    thanks for the great service of not responding to support tickets or emails i really like it

    Leave a comment:


  • pmaher
    commented on 's reply
    In that case we will need to manually switch your authentication method to google authenticator. To do so I will need you to do two things. The first thing I will need you to do is to download the google authenticator on your mobile device. Once that is downloaded I will also need to verify your identity so please send me a selfie photo of yourself holding a piece of paper with google authenticator written on it. Please send the photo to pmaher@xcoins.io as the helpdesk does not receive images. Once I receive your verification photo I will be able to request the code to manually change your authentication to google authenticator.

  • johnrekwest
    replied
    No still nothing not even the sms or the voice option and i have already done it a few times so its not my first time doing the confirmation via sms

    Leave a comment:


  • pmaher
    commented on 's reply
    Thanks for reaching out. I am sorry to hear you are not receiving the SMS withdrawal code. Please attempt to resend the code as a voice call. The option to do so should appear about one minute afters sending the code. Let me know if this method does not work as well.

  • johnrekwest
    replied
    Hello i have the same problem i am trying to withdraw my bitcoins and i'm not getting the sms with the confirmation code

    Leave a comment:


  • pmaher
    commented on 's reply
    Hi Mayekz37,

    I believe we have been going back and fourth in the support tickets. I am awaiting your reply in order to change your authentication method.

  • Mayekz37
    replied
    I bought btc yesterday from the lender on the amount of 200$ plus 52 for tje interest and the other charges so its 252$ all I'd payed. .i tried to transfered it to mu btc wallet but it's witdrawal failed why? I entered mu all details from the start i joined here. I got a confirmation code when i signed up here. But for withdrawing my btc no confirmation code recieved . and i tried to enter the google authenticator still code is invalid?!! Wtf!!! Pls fix this xcoins.. Don't scam my money....

    Leave a comment:


  • pmaher
    commented on 's reply
    Hi dfchirinos,

    It looks like there was no phone number listed on your account, I have since added your phone number. Please attempt receiving a confirmation code again, it should work this time.

  • dfchirinos
    replied

    Good day. I have not been able to register my phone number because I do not receive the code; neither in SMS nor by call.

    Leave a comment:


  • pmaher
    replied
    Sorry for the inconvenience, many customers experienced issues withdrawing Bitcoin or creating an account over the weekend because our SMS service provider was down. The issue has been addressed and it is now back online. However, customers using Google Authenticator were not affected by this issue. We strongly recommend our customers consider switching over to Google Authenticator for its reliability and security over SMS-based Two-Factor Authentication.

    Leave a comment:


  • tony
    replied
    Same problem here; I submitted the problem to support last night with an update this morning that I'm still not getting the code; no response yet.

    Leave a comment:

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