I am not receiving any confirmation codes to complete my transactions.
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No Confirmation Codes Being Received
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Sorry for the inconvenience, many customers experienced issues withdrawing Bitcoin or creating an account over the weekend because our SMS service provider was down. The issue has been addressed and it is now back online. However, customers using Google Authenticator were not affected by this issue. We strongly recommend our customers consider switching over to Google Authenticator for its reliability and security over SMS-based Two-Factor Authentication.
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I bought btc yesterday from the lender on the amount of 200$ plus 52 for tje interest and the other charges so its 252$ all I'd payed. .i tried to transfered it to mu btc wallet but it's witdrawal failed why? I entered mu all details from the start i joined here. I got a confirmation code when i signed up here. But for withdrawing my btc no confirmation code recieved . and i tried to enter the google authenticator still code is invalid?!! Wtf!!! Pls fix this xcoins.. Don't scam my money....
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Hello i have the same problem i am trying to withdraw my bitcoins and i'm not getting the sms with the confirmation code
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No still nothing not even the sms or the voice option and i have already done it a few times so its not my first time doing the confirmation via sms
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In that case we will need to manually switch your authentication method to google authenticator. To do so I will need you to do two things. The first thing I will need you to do is to download the google authenticator on your mobile device. Once that is downloaded I will also need to verify your identity so please send me a selfie photo of yourself holding a piece of paper with google authenticator written on it. Please send the photo to pmaher@xcoins.io as the helpdesk does not receive images. Once I receive your verification photo I will be able to request the code to manually change your authentication to google authenticator.
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Pmaher I'm still waiting for you to send me my google authentication code :
02/08/2019 9:18 am I have just requested your google authenticator code from my system admin. I will let you know as soon as he replies with the code.
it been 4 days
thanks for the great service of not responding to support tickets or emails i really like it
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No puedo retirar mis Satoshis de Bitcoin porque no me llegan los codigos de verificacion tanto por mensajes de texto y mensajes de Voz, este problema nunca lo tube antes, antes llegaban normal a mi numero de celular, y ahora no llegan, ayuda porfavor!
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Hi Jennymassiel,
In that case we will need to manually switch your authentication method to google authenticator. To do so I will need you to do two things. The first thing I will need you to do is to download the google authenticator app on your mobile device. Once that is downloaded I will also need to verify your identity so please send me a selfie photo of yourself holding a piece of paper with google authenticator written on it. Please send the photo to pmaher@xcoins.io as the helpdesk does not receive images. Once I receive your verification photo I will be able to request the code to manually change your authentication to google authenticator.
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Codes from Google Authenticator and SMS is not being accepted as I am trying to withdraw. I really need to send some coins out asap.
I get the "Incorrect confirmation code. Please try again" message after updating and reverifying my account code generator.
Support ticket submitted. Help Please.
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