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Payment failed but charged my bank

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  • Payment failed but charged my bank

    Says payment failed for 12 hours now but the money was taken from my bank. No coins in my account.

    65-6453-0446

  • #2
    Still waiting...

    Comment


    • #3
      Still not a word from support.

      Comment


      • #4
        Still waiting 48 hours since my money was taken. Will be opening a claim via PayPal today if I dont hear anything.

        Comment


        • #5
          Hi U2slimshady,

          We apologize for the delay with this transaction. PayPal was undergoing maintenance Monday which caused a delay in their postback response for payments. It seems as though things are back to normal as we are now receiving a postback response near instantly once again.

          What is the xCoins transaction number for this transaction? I will check on your refund status right away.

          Comment


          • #6
            I am having the same problem and no reply from support for just as long. CGNR7A0QAR

            Comment


            • pmaher
              pmaher commented
              Editing a comment
              Hi reddmist,

              Sorry to hear you experienced the same issue with your transaction. It looks like a charge back has been filed for the payment. You should receive your funds back in a few days once PayPal has completed the dispute process. Let me know if you have any other questions or concerns, I'd be happy to help.
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